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As They Say In Community, It's Never Really Goodbye...

After nine years and three months, today is my last day at AOL. It's been a wild ride, lots of fun, and a tremendous learning experience. Besides working with such great folks, where else could one have the opportunity to run such a large community operation and get to know some of the most interesting, savvy, and committed community members in the world? I will miss you, more than you know.

But... other opportunities, both personal and professional have been calling and the time is right for me to move on.

My AOL e-mail box will not work after today, so if you want to stay in touch, feel free to write to NYMeng@aol.com. You can also keep track of my daily activities by reading Hummingbird Mind.

Before you ask what I'll do with myself, I have some plans. Here's just a short list:

* Sleep
* Exercise
* Read
* Play with my new granddaughter
* Fish with my father
* Walk the beach
* Focus on the youth oriented non profit I started last year with some other parents
* Take many road trips
* Complete a book I've been writing

That's just a start. I plan to take off at least a month before starting some consulting work I've been offered.

I'll also still visit AOL communities, so if you see me online, feel free to ping me.

It's not goodbye, it's so long and see you soon.

-Nancie

P.S. Be good!

This Is My Last Blog Entry.

Joseph Manna, Picture taken in Las Vegas (2006)Hi, folks.

I just wanted to take a moment and inform you that this is my final blog entry on the Social Media Blog since tomorrow is my last day with AOL.

The Social Media Blog will be transitioned into the warm hands of Kelly Wilson. Hang tight for a bit as she irons out the final plans with the blog. If you'd like to stay on top of the Web 2.0 and technology in general, check out Frank Gruber's Somewhat Frank. (In his day job, he's a senior product manager for myAOL.)

That said, it's been my sincere pleasure to help and support all of you via this blog, message boards, e-mail and even Instant Message. If you'd like, you can still find me blogging on my personal blog.

Many thanks and take care. :-)

~Joseph

Fix: Windows Vista and AIM 6.5 'Connection Status' Issue

AIMFor a while now, those of you using the latest Microsoft operating system, Windows Vista, have reported a unique problem with AIM 6.5 and Vista where the network connections icon says you're disconnected, but you're not. Admittedly, it stumped us for a bit as we investigated -- but now we have a fix that should remedy this problem in just a few steps.

We posted the details regarding the fix on the AOL Help Web site, with an easy to remember URL so you can share it with your other buddies who use Windows Vista:


Essentially, you will need to uninstall the AIM software, enable the User Account Control (UAC) security setting, download some Windows Updates, download and install AIM again. All these details (including pictures) are available at this help article. There's also a more colorful version of it available here, too.

We understand this can be frustrating and AIM and Microsoft teams are currently working on providing a long-term solution. In the meantime, be sure that you are using the latest version of AIM and install updates that you might receive in the future.

We'd like to know if this fixed the problem! Please feel welcome to leave feedback in the comments below, or drop on by the message board to discuss it with other avid AIM users.

~Joseph

AIM 6.8 Beta is Now Available, Offers 'Real-Time IM'

AIMHi, folks.

I just wanted to let you know that a new version of AIM is available for testing. The newest feature that is being introduced is Real-Time IM.

Real-Time IM lets you directly connect to one of your buddies, and as you type, your buddy reads exactly what you're writing (or deleting, too). This new feature requires both buddies to use AIM 6.8 to try out this feature. The AIM team is interested to hear what you think about this new feature, so be sure to send your feedback.

Here are a few screen shots of this new feature:


Start a Real-Time IM via the Actions menu in an IM Window.


As your buddy is typing, you will see their text.


When your buddy finishes typing, their message will appear.

If you're interested in trying this out, head on over to AIM 6.8 Beta Test and learn more about the features and known issues in this version of AIM.

~Joseph

5 Ways to Better Organize Your Buddy List

Many popular AIM users have a common problem -- figuring out how to organize their Buddy List so it's functional and useful for them. I'll describe five ways you can better organize your Buddy List, so not only is it useful, it's cool, too.
  1. Manage Your Groups
    One of the most overlooked features of the Buddy List is the groups. You can create many more groups to sort your buddy list into categories more than just Family, Co-Workers and Buddies. Inside AIM 6.5, you can create a new group for your buddies by clicking on the +/- button and clicking Add Group. Make up a name for this group -- it's alright, only you can see this group. Here is where that menu is:
    This is a picture of the AIM 6.5 Buddy List +/- Button adding a group

  2. Use Friendly Names
    Instead of "Buddy024453," you can name your buddies with Friendly Names, which makes it easier to see who they are without thinking about it. It can also save you from sending IMs to the wrong person by mistake. To do this, right-click on a screen name in your Buddy List and click Edit, then enter a nickname for your Buddy. Illustrated below is an example of my screen name turned into a Friendly Name:
    This is a picture of an example of AIM

  3. Change Your Buddy List Display Settings
    If you don't want to see your Buddies' status messages, you don't have to see it. You can adjust the view of your Buddy List anytime by clicking on the View menu and select Status Messages to hide or show status messages (small text below buddies), Offline Buddies to hide, show or group buddies who are offline into a group and more. You can also sort your Buddy List alphabetically or continue to separate it in groups.
    This is a picture of the AIM 6.5 Buddy List View Menu

  4. Control those Buddy Notifications
    The key to multitasking effectively while doing the things you love -- like updating your profile, sending an e-mail or posting a blog entry -- is to manage your distractions. One of the ways you can prevent your buddies from interrupting you, is to choose which Buddy Notifications you'd like to receive. To change your Buddy Notifications in AIM 6.5, press F7 (top row of your keyboard), click Notifications on the left side and select just the type of notifications you'd like to receive.
    This is a picture of the AIM 6.5 Buddy List Settings, Notifications Section

  5. Link Those Names!
    You most likely have more than one screen name, so AIM offers the ability to link up to seven different screen names together so you only need to sign in once to all of them simultaneously. Screen Name linking works with AIM Mail, too. To link your screen names, you can do it via the Web or a link within the AIM software by pressing F7:
    This is a picture of the AIM 6.5 Buddy List Settings, Manage Linked Screen Names
There are probably more ways to organize your Buddy List, but it's clear that AIM 6.5 makes it easy and offers plenty of tools to help you chat with your buddies in an organized cool way. Got any suggestions or tips for organizing your Buddy List? Share them in the comments below. :-)

~Joseph

What are AIM Profiles, Buddy Info and Status Messages?

I'm often asked about the differences between Profiles, Buddy Info and Status messages from AIM users. It's helpful to understand what they are and how you can manage them.

AIM Profiles (also known as "Member Directory" or "AIM Pages")AIM Profiles
AIM Profiles are the public (or private) Web pages that you create that let you show off and tell the world all about you. AIM Profiles let you enter your favorite interests, photos, and Web links -- while also showing your Buddy Info and Status messages -- all in one page.

To edit your AIM Profile, navigate to http://editprofile.aim.com/ to get started or update it as necessary.

Buddy InfoAIM 6.5 'My Buddy Info'
AIM Buddy Info is a small Web page (of sorts) that AIM users can customize. Initially, AIM Buddy Info was only visible between only AIM users, but has since been posted on AIM Profiles. A popular use of the AIM Buddy Info is to post lyrics to a meaningful song, declare your relationship status or host links to your favorite Web sites. Currently, the Buddy Info has been expanded to allow pictures to be posted in it.

To edit your Buddy Info, you will need AIM software like AIM 6.5. From the AIM Buddy List, click the Edit menu then click My Buddy Info... and enter whatever you want (minding the TOS, of course).

Status Messages (also known as "Available" or "Away" Messages)AIM 6.5 - Status Message, 'OMG! I am soooo bored.' [Example]
Status messages are just that -- they tell people if you're online, idle, away or even what music you're listening to. When you put up your away message and walk away from your computer, a message will be displayed informing your buddies that you are not at the computer. Status messages can also be set to serve as an away message if you're offline if you edit it and sign off.

You can manage your status messages by using AIM 6.5 and clicking on Enter a status message here..., located between your screen name and the top of the groups of buddies.

Alternatively, you may also change your Buddy Info directly from your AIM Profile by clicking on the "Edit" next to "Current Status."

Putting It All Together
Now that you know what these features are individually, you probably want to see what's the big deal about all these, right? AIM Profiles aggregates all this information into one page. With all these ways to post info about yourself, you can keep your Buddies in the know, even if you're not at the computer. Here is where everything is located on your profile:
Picture of where the Status Message, About Me, Buddy Info is located on an AIM Profile
On your AIM Profile, it will display this information for you automatically.

Still puzzled?
Post your questions in the comments below and we'll help the best we can.


~Joseph

GMail Now Includes AIM!

Hey folks,

Do you know anyone who is a hardcore Google Mail (GMail) user? If so, spread the word that they can now sign into AIM, when checking their GMail. This is a picture of AIM in GMail.

GMail has included Google Talk (GTalk) into their e-mail product for quite some time, but it's been expanded to let you sign into AIM easily. This means all you need to do to enjoy AIM, is sign into your GMail to access your e-mail and chat with your buddies.

All this is made possible with the Open APIs available from AIM Developer (AIMcc), and the friendly folks over at Google who worked with us to provide the best user experience.

I tried this out yesterday and today, and it works flawlessly. Go ahead, try it out!

Learn more about this announcement from Google. Also, if you need help with this new feature, read up on it at the Google Help Center.

~ Joseph

AIM Dashboard: Pardon Our Dust!

This is an image of the AIM Today Logo. To Our Loyal AIM Users:

Since our goal is to give you the best experience possible, AIM Dashboard will be on a short vacation for construction so we can bring you some great new changes. Don't fret, though -- AIM Today is back, giving you the same up-to-date news, buddy info and fresh content that we love bringing to you. We'll be back before you know it.

Thanks for bearing with us!
The AIM Team

Don't be spooked! Download AIM 6.5!

Greetings AIMkins,

I know Halloween is coming up, and I can assure you that it is really not a scary thing to download the new AIM 6.5 product. For those of you who might be on an older version, we have created a demo to walk you through our experience step-by-step.

So check out this AIM screencast for the latest on the new features and functionality.

It's not a trick, but a guaranteed treat!

Take an AIM Tour

AIM Users: Mandatory Security Updates

Hey folks,

Very soon many of you will be seeing a mandatory upgrade notice from AIM. If you are on version AIM 6.1 or below or old versions of AIM Triton, you will see this message. This service update will bring you up to version AIM 6.5 which contains important security updates along with several new features.

The message will come from screen name AOL System Msg, and will say:
AOL System Msg: Hey there! Thanks for signing on. AIM service will apply a mandatory security update. Start the update process now.
You do not need to enter your screen name or password. The link will take you directly to http://www.aim.com/upgrade/ and is totally free. In case you want to double check, here is what the site will look like, much more scaled down of course:
Important Upgrade: Simply click the 'Install Now' button to upgrade.
Important Upgrade: Simply click the 'Install Now' button to upgrade.

Users on AIM 6.1 or 6.2 will receive a toaster pop-up (meaning it appears in the right corner, like toast popping out of the toaster) in the corner prompting them to install the update. It looks like this:

Toasted: AIM 6.5 Security Update

Alternatively, you can close the IM and download AIM 6.5 directly from AIM.com. Be advised that if you don't update your version of AIM, you may be blocked from accessing the version of AIM service you are using in the future (and we don't want that).

If you have questions on upgrading or want to share tips with other users, come visit the AIM Help & Support Message Board.

Design Away: AIM Iconography Contest

AIM Iconography Contest ImageCalling all "Artsy Fartsy" people, and even those of you who don't fall into this category.

AIM is reaching out to all users out there and opening up the design of its icons to the general public through a contest. The contest is being hosted by Top Coder Studio and will run from October 9th through November 6th, 2007.

The contest includes designing 24 icons, in 4 different sizes. The winner will not only get a nice cash prize, but also see the icons included in a future release of AIM and used throughout the AIM Network.

More information is available on the AIM Product Design blog.

If you are feeling a bit creative, jump in and join the competition. If you have any further questions, please feel free to contact me.

Good Luck!!!!!!

To Juggle Or to Fish? That Is the Question.

Just when you thought we couldn't possibly give you any more awesome Wallmation games than we already have, here I am to prove you wrong! (In case you missed it, here's the introduction to Wallmations for a little background information on what they are.)

Boat Fishing

The object here in Boat Fishing is (I bet you can't guess!) to catch some fish. Just because I like you, I will give you a little hint: try to get the hook near the fish's nose as it's going down. And don't make fun of me for only catching one fish in 91 seconds. It's not polite.

Juggling

Now, if you thought I was bad at fishing, just wait until you see me try Juggling. See that pink ball? That's seconds before impact. I'm sure you can do much better.

Come visit us over at Expressions to check out the latest and greatest!

~Lorelei :)

Commenting: Managing Feast and Famine

We've been getting a ton of comments on two entries recently, because of two high-traffic links. One is Carol's entry on the upcoming AIM Dashboard page, featured on the top of AIM Today:

Screenshot of the AIM Today Page, showing a link to an entry about AIM Dashboard

The other is Jen's entry on the AIM/Bebo announcement -- it's in a Bebo <backstage> blog entry featured on the Bebo main page:

Screenshot of Bebo main page promo of AIM/Bebo integration blog entry.

Both of these entries are getting lots of comments, and even more comment notifications. (We get e-mail from the tool every time someone posts a comment -- even if the person never verifies it and it doesn't go live. I'm afraid it's going to burn out Jen's poor Blackberry.)

Nothing wrong with comments, right? We love comments. We complain when we don't get enough comments, and we do silly things to try to get more (I still need to do a post-mortem on 10/4 Day, which again went nowhere because I was a big slacker.)

However, here we have a completely different set of problems -- what to do when you get too many comments. Especially off-topic, nasty or spam comments.

Now, the gap between what blog owners hope for (well-reasoned, insightful, comprehensible comments) and what blog commenters actually do is usually pretty wide. Like I say, high-traffic blogs attract TIPS: trolls, idiots, psychos and spammers.

However, in this case, especially since the AIM and Bebo crowds are pretty young, we're getting a lot of "yo, wazzup" comments. Nothing malicious; just not a lot we can reply to. Mostly people who want to say hi and meet other people. (From all over the world: I've seen lots of comments from the UK, Ireland, India, Australia -- as well as many others.)

It's just that the blog comments here is probably not the right place for this kind of socializing. So, unfortunately, I've been kind of a goon, deleting a lot of off-topic comments.

However, it's really, really important to find ways to get people who want to meet other people talking to each other. I think we can do this with AIM Chat (Web chats powered by Userplane) -- it's in testing right now, and it should be a way to get people chatting with each other (where they don't have to worry about a stiff like me deleting their comments).

We'll talk more about AIM Chat soon.

Do you think I'm being a jerk when it comes to deleting comments? Leave me one, tell me what you think.

Thanks -- Joe

Halloween Is Almost Here!

Look what arrived just in time for Halloween! We have a brand new interactive game called Pumpkins that is now available for your ghoulish pleasure. Match three same-colored pumpkins to clear them -- but do it quick 'cause if they touch the edge of the screen you lose the game and have to start over!

Pumpkins Interactive Wallpaper Game

As you can see from the screen shot above, I need a lot of practice to get beyond the first level. Let me get back to working on that... Let's see how well you do!

~Lorelei :)

Screencast: Stream Music With Buddies Using the AIM Tunes Beta Plug-In

Hi everyone,

Just wanted to give you more info on a new feature, AIM Tunes, that is available now with AIM 6.5 (you can download AIM 6.5 here).

Honestly, if you are a music lover like I am, you will never stop using this to stream music to and from your buddies. For more information about this sweet plug-in, check out this earlier entry: Listen to Your Buddy's Tunes for Free.

Better yet, we've got a video screencast that shows you how to use AIM Tunes, step by step. See the video (it's just over two minutes) after the jump.

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Just a group blog for AOL and AIM employees who work on social media, online messaging and online community